RETURNING ITEMS
RETURNS POLICY
If you are not completely satisfied with your purchase, simply contact us and we will arrange for our transport company to collect and return the item(s) to usThe goods must be unused and in their original condition, within 14 days of receipt.
Please state on the returns slip provided with your despatch note whether you require an exchange or refund. Allow up to five working days from receipt of a return for the replacement goods to be despatched.
Please note that if we do not have the available stock for the requested exchange a refund will automatically be processed and a confirmation sent to the account email address.
All refunds will be as per the original method of payment.
Please allow three working days from our receipt for a refund to be processed. A confirmation email will be sent once the refund is processed. Upon receiving this email, please allow up to 10 working days for it to reflect on your account. This time frame is dictated by and dependent upon your card provider.
Regrettably, on rare occassions mistakes with orders can occur. If the items you have received are not as ordered, or you have an item(s) missing, please contact Internet Customer Services and quote your order number for advice on how to proceed. We ask that any discrepancies be reported to us within five days of receipt.
When returning any goods purchased as part of a multi-buy offer, we ask that you return any additional products purchased as part of the promotion.
Please ensure that underwear and swimwear etc. are tried on over your own underwear. We reserve the right to refuse returns of items where it is apparent that this has not been done.
Our full Return and Cancellation policies can be viewed at the Web Site Terms & Conditions.
How to return items to us
We can arrange collection using a DPD service
Please quote your order number and your parcel should be addressed as follows:
Order Ref:
SWW Returns Dept C/o
Alpi UK
Floats Road
Manchester
M23 9LJ